FAQ
We know planning an event comes with lots of questions — and we’re here to make things simple! Below you’ll find answers to our most common enquiries to help you plan your celebration with confidence.
1
How do I book?
Simply fill out our Enquiry Form on the contact page or send us a message on social media. Once we confirm your date and items, we’ll send through an invoice and booking details to secure your event.
2
Do you require a deposit?
Yes — a non-refundable 30% deposit is required to secure your booking. Your date and hire items are only confirmed once the deposit has been received. The remaining balance is due 7 days before your event.
3
Where are you located?
We’re based in Orange, NSW, and proudly service the Central West and surrounding areas. Delivery fees apply depending on distance and setup requirements.
4
Do you offer delivery and setup?
Absolutely! We offer delivery, setup, and pack-down services for all balloon installs, event setups, and larger hire items. Smaller items can also be collected and returned by appointment.
5
Can I pick up items myself?
Yes — many of our smaller hire pieces (like plinths, props, or signage) are available for pickup from our Orange location. We’ll provide all the details when confirming your booking.
6
How far in advance should I book?
We recommend booking 4–6 weeks in advance to secure your preferred date — especially during wedding and event seasons. However, we’ll always do our best to accommodate last-minute enquiries.
7
Do you offer custom balloon or backdrop designs?
Yes! All our balloon garlands, backdrops, and styling setups can be customised to match your colour palette, theme, or event aesthetic. Just share your inspo photos and we’ll bring your vision to life!
8
What happens if it rains for outdoor events?
If you’ve booked an outdoor setup, we’ll work with you on a wet weather backup plan. For safety reasons, Luxe Events by Jess reserves the right to postpone or adjust setups in severe weather conditions.
9
Do you collaborate with other vendors?
We love working with other talented local businesses! If you already have a florist, stylist, or event coordinator, we’re more than happy to coordinate with them to make your day seamless.
10
What is your cancellation policy?
Cancellations made more than 14 days prior to your event may transfer deposits to a new date (subject to availability). Cancellations within 14 days of your event will forfeit the deposit due to preparation and booking costs.
